If there is anything about your membership that you are unsure of, please do not hesitate to contact our Member Services department on: Aust Toll Free: 1300 791 776, NZ Toll Free: 0800 808 418, Outside Aust/NZ: +61 7 5588 4470.

Your membership cards will be sent out to you within one month after your application has been processed and approved. However you will be able to start making bookings and enquiries with our Reservations and Member Services departments 2 weeks after becoming a member.

Our Reservations Department will assist you with all your travel requirements, simply call our toll free number: Aust: 1300 362 688, NZ: 0800 737 636, Outside Aust/NZ: +61 7 5588 4470 and quote your membership number.

Your personal travel consultant will be on-line to assist you with all your holiday needs. Accomodation, flights, car hire, travel insurance, anything you would normally request from a travel agency.

Your Holiday Club account will automatically be debited with the number of points used, and you can request a balance of unused points at any time. Members are also able to access their Points account online, under Your Points, located on the main menu.

You have the choice to book your holidays from 0 days to 20 months in advance. All bookings are on a "first come, first serve" basis, so the further ahead you book, the greater the choice of resorts available.

Because of the demand, it would be advisable to allow a reasonable time frame when booking accomodation in peak seasons.

Instant Exchanges via RCI are also available 0-45 days prior to occupation dates, where you will only be required to use a maximum of 9000 Points per week, anywhere, any size, any time, subject to availablilty.

Occupancy depends on the size of the apartment and the desired comfort levels. The 1, 2 and 3 bedroom units may have fold out sofa beds for maximum occupancy. Always ask your travel consultant when making a booking.

Apart from the flexible usage of your points, you will receive:

• Unlimited use of bonus weeks - These can be booked through our Reservations department (once you have your membership card). Prices of bonus weeks range from $249 - $600, locally or internationally. Using bonus weeks is a really great way to get extra holidays without using your points.

• Unlimited use of the RCI Travel Service - You can use the RCI Travel Service for the best deals on flights, car hire, short break accomodation (hotels), travel insurance and much more. Our Reservations department will negotiate all the best deals on your behalf. Call Toll Free on: Aust: 1300 362 688, NZ: 0800 737 636, or Outside Aust/NZ: +61 7 5588 4470.

• Unlimited use of ICE Gallery's cruise specials (see 'How can we use our points towards a cruise?')

Once your application has been approved, you will receive a 5 year membership card for ICE Gallery. This is your passport to cruising. You can trade your points for some cruises, and you can also take advantage of the Preferred Member Rates cruise specials, wher you won't need to trade any points. A large selection of cruise specials can be viewed on the ICE Gallery website at:

www.icegallery.com

Or if you prefer a more personal touch, then call one of the experienced and friendly ICE Gallery consultants on: Aust Toll Free: 1300 880 644, NZ Toll Free: 0800 880 644, or Outside Aust/NZ: +61 7 5510 3423.

You can share your membership with whomever you choose, provided you make the booking on their behalf. Simply call our Reservations department and request that the booking is confirmed in the name of your family member or friend, and a guest certificate will be issued to them at no extra cost.

We know that once you have used the Holiday Club system and can appreciate the full value of what you have bought, you will be back to purchase more points. It doesn't matter how big or small your original investment; you can add extra points at a rate that suits your needs.

You can buy additional points at a rate of 20 000 Points at a time. Depending on the payment method used, you can use the points within 24hrs of purchase.

To purchase additional points, please contact Member Services on: Aust Toll Free: 1300 791 776, NZ Toll Free: 0800 808 418, or Outside Aust/NZ: +61 7 5588 4470.

Bonus Points are not loaded onto your account until you are ready to use them. Please call Member Services on: Aust Toll Free: 1300 791 776, NZ Toll Free: 0800 808 418, Outside Aust/NZ:+61 7 5588 4470, to have them added to your available points when you would like to use them towards a reservation.

Current members of The Holiday Club can gain access to a "Members Only" section of the website, where they gain access to their Holiday Club accounts Bookings and, Membership details.

First time users will have to "register" prior to logging in. Follow these simple steps to get started.

Step 1:

From the left menu on the Home Page, click on the "Login" button. Select the "Register" button  next.

Step 2:

Enter your Membership No. also known as your HRC account no. (e.g.PHRC99999) where prompted. Type this number exactly as it appears on your Membership card.

Step 3:

Enter the ID No. of the principle member, which was on your Website registration instructions. Please remember that you must not include spaces.

Step 4:

Click on the "Register" button. A computer generated password will be e- mailed to your e-mail address captured in our files. Your registration will only be successful if both your e- mail address and principle member's ID number correspond with our records. When displayed with the message: "You have been successfully registered", you can check your e- mail inbox to retrieve your password. By clicking on "OK" you will return to the home page where you can now login to access your files. For help on how to login using your password, refer to our Questions and Answers section under the "The logging in process" topic.

If you have any problems with details that have changed or details that are not currently on our records then please contact our helpdesk on +61 (0) 7 5588 4470 (during office hours) or email: helpdesk@holidayclubpacific.com

The "login" button can be found on the Top Menu throughout the site, or from the Left Menu on the home page.

1. After clicking on "login" enter your Membership No. (e.g. PHRC99999) and the password that was e-mailed to you after registration.
2. Click the "login" button, and you will now enter the Member's Section of the site.
   Note: Your name will constantly be displayed at the top of every page once logged in.

Problems: If you have any problems with details that have changed or details that are not currently on our records then please contact our helpdesk on +61 (0) 7 5588 4470 (during office hours) or email: helpdesk@holidayclubpacific.com

The following steps will automatically email your password to your email address in our files:

Step 1:

From the left menu on the Home Page, click on the "Login" button. Select the "Forgotten Password" button next. Or click on the "Forgotten your password?" link at the top of the Home Page.

Step 2:

You will now enter the forgotten password page. Enter your Membership No. also known as your HRC account no. (e.g. PHRC99999) where prompted. Type this number exactly as it appears on your Membership card.

Step 3:

Enter the ID No. of the principle member as per the Website registration form received in your welcome pack. Please remember that you must not include spaces.

Step 4:

Click on the "Request" button. A computer generated password will be e-mailed to your e-mail address captured in our files. Your forgotten password will only be sent if, both your e-mail address and ID number correspond with our records. When displayed with the message: "Your forgotten password has been sent to your email address" you can check your e-mail inbox to retrieve your password. By clicking on "OK" you will return to the home page where you can now login to access your files.

After successfully logging in and browsing the member's only area of the website, your name is constantly displayed on the top of every page that you visit. Should you however notice that after a while your name is not being displayed at the top of every page, try "refreshing" your browser, by clicking on the Button. If this does not help, then your session may have been ended.

In order to restore your session, you will need to login again, by clicking on the "login" button from the top menu bar. If you are currently logged in as a member and your homepage is set to this site  (in your browser options) and you are losing your login (your login name disappears from the top menu). This is because our site is a CGI (Common Gateway Interface) scripted site and opening a new browser window (with homepage) will result in the CGI being re-processed as a non-member. This results in automatically logging off the currently logged in member, due to the CGI being re-processed. 

If this still does not help then try the following steps: 

1. Open Internet Explorer
2. Click the "Tools" menu, and select "Internet Options"
3. Click on the "Advanced" tab
4. Move the scroll down to "Security" (near the bottom of the list)
5. Make sure that the following option has a tick beside it: "Empty Temporary Internet Files folder when browser is closed"
6. Click "OK" and accept the new pages.

Please Note: For Windows XP users follow the following steps:

1. Open Internet Explorer
2. Click the "Tools" menu, and select "Internet Options"
3. Under the "General" Tab, the "Temporary Internet Files" click  "settings"
4. The option "Check for newer versions of stored pages" should be set to "Automatically"
5. Click "OK" and accept the new pages. This clears all the temporary files in your folder. Now when visiting our website, you should not experience this problem.

If the problem reoccurs, please close Internet Explorer and re-open it again. This should temporarily solve the problem.

1. Click on "login" from the left menu
2. Click the "Change Password" button.
3. Enter your membership number (eg. PHRC99999) and current password, then enter your new password, and re-enter your new password. This is just to verify that there are no mistyped characters in your new password.
4. Once the password has been changed you will have to login with your new password.

You will first need to login to the members' area by clicking the "login" button from the top menu. If you have not yet registered then please click here to find out more details. After successfully logging in you will need to click the "accounts" button from either the top or left menu.

A list of your accounts will be displayed along with the description. To view specific details of these accounts, select the "Account no" for the specific account to display further information. To view your Points summary, click the Membership Account number (e.g. PHRC99999) and a summary of your points will be displayed. For a more detailed breakdown please contact Member Services on +61 (0) 7 5588 4470.

The unique Points System gives Members a great advantage and the ultimate in flexibility and freedom of choice.  The Points System allows you to design your dream holiday around your own and your family's needs by:

• Deciding when and where you want to go on holiday.
• Choosing how long you want to make your holiday.
• Selecting the size of the accommodation you require.

Not only do you have access to a wide choice of resorts throughout Australia, you can also choose from a tremendous selection of worldwide holiday accommodation.

We realise that your holiday needs might change, hence the flexibility of the Points System.  To ensure that your holidays match your changing lifestyle, you have the opportunity, to expand your Points holiday portfolio at any stage.  

If you would like more information on this, please contact Member Services.

Your Points released annually, are valid for the year of issue plus 2 years.

At the end of the third year you must, however, have used at least the first years Point allocation or you will forfeit these points.

Unused existing points will automatically be carried over (accubanked) for your use the following year, provided your Membership and Reservation fees are paid up.

During the year of expiry you may safeguard your points by making a reservation for the following year, as long as the reservation is confirmed by the end of your anniversary month in the year of expiry. Should you later cancel this booking, you will, unfortunately, forfeit these Points.

Any Points not used in a particular year may be banked for use in the following year.  You can accrue Points for two consecutive years, but by the end of the third year you must have used at least the first years Points otherwise you will forfeit these Points.

Remember, Points can only be banked or used if all your accounts are up to date.

You will firstly need to be registered on the website to view the points table for the different resorts. If you have not yet registered, click here. After having selected the resort of your choice from the "resorts" page, click the "points" button from the left menu to view the Points Table for that particular resort.

The following figure illustrates how to "read" the points table.

Figure (a)

This diagram illustrates the points for a unit with Sleeper Size 1 BR 4/2 which has 1 bedroom sleeps 2 people privately and 4 people in total.

For a full description of Sleeper Sizes see Figure (b).

The Week Start and Week Finish values identify which "resort week" of the year it is. This particular resort's week begins and ends on a Friday.

The Full Week column indicates the total points required for the Sleeper Size (1 BR 4/2) above, for a full week (Friday-to-Friday).

Example:
For the Week 18/01 to 25/01 in a 1 BR 4/2 Sleeper Size,
A Full Week will require 18000 points.

Figure (b)

Points can be used two years in advance provided you pay the estimated annual Membership and Capital refurbishment for these Points in advance.

Only when payment has been received will your booking be confirmed.  Simply advise your reservation consultant and he or she will make the necessary arrangements.

Please have your credit card ready when you phone, or alternatively you can deposit the right amount directly into the Clubs relevant bank account.

You may sell your Holiday Club Points privately.

Your anniversary date will be the month on which your Contract was settled.

Your points are allocated to you on your Anniversary Date.

As your Points are an asset, they will form part of your deceased estate and will consequently be inherited by your heir/s.  In fact the Points can be bequeathed in terms of a will.

Member Services need to be notified.  They require a copy of the death certificate and a letter of executorships.  Upon receipt they will send necessary transfer documents to the Executor, or the beneficiary, to assist with the transfer.

If there is anything about your membership that you are unsure of, please do not hesitate to contact our Member Services Department on 1300 791 776 (Australia) or 0800 808 418 (New Zealand).

The value of a week at any resort depends on:

• The time of year.
• The size of the apartment / unit.
• The quality of the resort.
• The location, surroundings and position of the resort.
• The resort amenities available to guests.
• Comments received from holidaymakers about the resort.

• Select a choice of Resorts

      Page through your Holiday Club Points Directory, or visit the resort section of this website to select a choice of resorts you would like to visit.  Remember to refer to the points table.

• Phone

      Call The Holiday Club Reservations on Aus 1300 362 688 or NZ 0800 737 636 and discuss your  requirements with a consultant.

• Confirm

      Confirm your reservation and wait to receive your confirmation letter.

Booking online in 3 easy steps:

Step 1

* Log on to www.holidayclubpacific.com & select the "your bookings" tab, then
"online boolings".

* Select your preferred dates, area and party size.

* If you require a more specific selection criteria, click on "advanced search options".

* To begin your search for availability, click on "request".

Step 2

* Choose the resort unit of your choice from the availability list shown.

* For your convenience, detailed resort information can also be accessed by clicking on "More Info".

* The Points "cost" will show once your select the length of stay required.

* Click on the "request".

Step 3

* Complete the contact details for the guest (if you are not using the unit yourself).

* After reading, tick acceptance of Terms and Conditions.

* "Confirm" your booking and print your confirmation letter and directions.

A reservation cannot, unfortunately, simply be re-scheduled.  

If you are unable to utilise your confirmed reservation, you need to cancel it in accordance with the standard Cancellation rules, and a new reservation will be confirmed subject to availability.

The Holiday Club has a cancellation structure in place to ensure maximum utilisation of stock.  It is important to note that all cancellations must be in writing to The Holiday Club reservations office.

The notification must be received at least 75 days prior to the occupation date in order to receive a full credit of your points. If cancellation notification is received between 45 and 75 days before occupation date you will only receive 50% credit.  No credit will be made if cancellation occurs 45 days or less before date of occupation.  

It is advisable to inform the resort of your intention to occupy 1 week before the check in date.

 This will ensure proper preparation for your arrival and any uncertainties about the resort, its facilities, location etc can be clarified at this point.

You can locate a particular resort by clicking the "resorts" button from the home page.

The map of Australia is now displayed along with 2 combo boxes on the left.  There are two methods of searching for a particular resort, "The Combo Box" and "The Maps" methods.

The Combo Box Search

There are two combo boxes "area" and "resort".

The "area" combo box lists the various areas that contain resorts.  After selecting an "area", the resorts for that particular area are displayed in the "resorts" combo box below. e.g. after selecting "Queensland" from the area, the resort that falls under Queensand is listed in the resort combo box below.

After selecting the resort of your choice, click the "submit" button and you will be able to view the information for the resort of your choice.

The Map Search

The various areas on the map that contain resorts are highlighted with a blue text, and have a link to that particular area.

By clicking on the link, the map for the selected area is displayed eg.. If you select the "Queensland" area by clicking on the main map, the map of Queensland will be displayed with the various resorts to choose from.  The resorts are also displayed with a blue text indicating a link to that particular resort.  Selecting a resort will then display the information for that resort.  eg.. If you select "The Holiday Club Australis Sovereign", the information will be displayed.

You can now use the options on the left menu to view "Directions" and "Facilities" for the resort of your choice.

Please note: To view the Points and units for a particular resort, you must be logged in.

You will firstly need to be registered on the website to view the points table for the different resorts.  If you have not yet registered, click here.

After having selected the resort of your choice from the "resorts" page, click the "points" button from the left menu to view the Points Table for that particular resort.

• The Week Start and Week Finish values identify which "resort week" of the year it is.  For example some resort weeks begin on Friday and end the following week Friday.
• The Full Week column indicates the total points required for the Sleeper Size (0124) above, for a full week (Friday-to-Friday).
• The Weekend column indicates the total points required for the Sleeper Size (0124) above, for a weekend (Friday-to-Monday).
• The Mid Week column indicates the total points required for the Sleeper Size (0124) above, for a mid week (Monday-to-Friday).
• An "xxx" indicates that only the Full Week is available due to peak season.

• The first letter or digit in the number indicates the number of bedrooms a unit has.
• The second digit shows how many guests can sleep in private.
• The third digit indicates the maximum number of people that the unit can accommodate.  Please note the restrictions on your confirmation letter e.g. beds suitable for children only.
• The fourth digit tells you the number of bathrooms in the unit.

Type        Bedrooms          Sleep Private          Sleep Total          Bathrooms

S24           Studio                 2                            4                         1
2462         2                         4                            6                         2
3662         3                         6                            6                         2
3682         3                         6                            8                         2

While logged in as a member, you will come across various sleeper size codes on the "points" page. The table below displays a list of sleeper size codes, along with a brief explanation.

"TYPE" indicates the Sleeper Size Code.

"BEDROOMS" indicates the Number of Bedrooms, which the unit has.

"SLEEP PRIVATE" indicates the amount of people that the unit sleeps privately

"SLEEP MAX" indicates the total amount of people that the unit can accommodate.

Please Note: Where the "SLEEP MAX" is more than the "SLEEP PRIVATE", this means that there are sleeper couches in the lounge to accommodate additional guests.

A few examples:

A 1 BR 4/2 unit indicates that this particular unit has 1 bedroom, sleeps 2 people privately, can accommodate a total of 4 people.

A 3 BR 8/6 unit indicates that this particular unit has 3 bedrooms, sleeps 6 people privately, can accommodate a total of 8 people.

Time of year, location, size of unit and Diamond rating determine how many points you require to visit a particular resort.

You can use The Holiday Club Points Directory to ensure you derive the maximum benefit from your points or simply use our website to find the resort you desire and click on 'points' to get points tables for that specific resort.

Please note that you will need to be logged in to get the points values for each resort.

The flexibility of The Holiday Club Membership allows you to borrow points for up to 2 years in advance provided that the Membership Fees for those years are paid at the time of borrowing. Phone our Central Reservations on 1300 362 688 (Within Australia) or 0800 737 636 (New Zealand) to make arrangements to pay by Credit Card or a Direct Deposit into our bank account.

Please note that we need at least 48 hours after your deposit, to credit your points to your account allowing you to make a reservation.

• Ensure your account is up to date and determine how many points you currently have available.
• Remember, you can bring next year's points forward to increase your Points balance.
• Browse through this Holiday Club RCI Points Directory, your International RCI Points Community Guide and RCI Points Partners Program Catalogue for inspiration 
• Start piecing together your holiday plans remembering to have a number of alternative destinations and/or travel dates
• After your reservation has been confirmed Reservations will send you a written confirmation
• Call The Holiday Club Reservations and have your membership card ready for ease of assistance on 1300 362 688 (Australia) or 0800 737 636 (New Zealand)

A welcome pack is included on arrival which includes complimentary items for your first night: Soap, toilet rolls, laundry powder, dishwashing powder and dishwashing liquid, sponge and scourer.  Linen is supplied and some Resorts offer a mid week towel change but it is important to remember that not all the Resorts operate the same.

Some Resorts have a strict one car park per unit policy and some Resorts offer car space for more than one vehicle.  It is always a good idea to phone the Resort in advance to check on car space availability.

Membership Fees are invoiced prior to your anniversary month and are due and payble within 30 days.  These fees are used by The Holiday Club to cover all administrative and maintenance costs, as well as to pay levies at the various resorts in which The Holiday Club acquires accommodation.  These fees are based on the number of points you have and may increase annually, depending on the average increase in the cost of maintenance at resorts thoughout Australasia.  In short, the function of these fees is to keep the quality, service and standards of the resorts up to your expectations.

The fees for your initial year are payable upon purchase and subsequent years can be paid either when you are invoiced or you may sign an EzyPay form for all future years' fees.

Do I have to pay a Membership Fee if I do not make a reservation?

Membership Fees are payable annually whether you make a reservation or not. Unlike other organisations that charge for each reservation made, our single Membership Fee covers all reservations made in a particular year.

If you have given The Holiday Club use of your existing timeshare week in exchange for Term Points, then your Resort will be advised to send your levy account to The Holiday Club.  The Holiday Club will, on receipt thereof, pay the annual maintenance levy to your Home Resort.  Your Home Resort Fee will be invoiced as soon as The Holiday Club has paid this levy.  Some members may wish to pay their own levies direct to their resort, in which case they must advise The Holiday Club of their wishes.

There are no exchange fees for reservations at Holiday Club resorts both locally and in South Africa.  If you own 140,000 Points or less you will also receive free exchanges at RCI resorts within Australia, New Zealand and Fiji.  All international resort exchanges attract a fee.

An all inclusive fee is applicable to cruise exchanges.

Exchange fees apply to RCI Points Partner bookings.

Membership and Capital Refurbishment Fees are payable in advance the first day of the month immediately proceeding the month in which they are allocated.  Your Points will always be allocated on your Anniversary Date.  Please remember that penalties / interest will be raised for late payment and that you may not use your Points unless your Membership and Capital refurbishment Fees have been settled, and other accounts (if applicable) are current.

Your Membership and Capital Refurbishment Fees can be paid monthly in advance by EzyPay.